Returns and exchanges

Is your purchase not quite what you expected? No problem, you can return your order. This applies to orders placed and paid for online. For purchases made in-store, please see the information below.

14-day cooling-off period

You have a 14-day cooling-off period, even if you pick up your order in the store. This period begins on the day after you receive your order. Please let us know within those 14 days that you are cancelling your purchase. You do not need to provide a reason. You then have another 14 days to return the product or bring it back to the store.

How to register your return

Send an email to info@huisje44.nl or a message via WhatsApp to 06-22274340 with your name, order number, and the items you wish to return. We will provide you with the return address. You may also use the model withdrawal form. It can be found at the bottom of our return policy. Using the form is not mandatory; any clear statement is sufficient.

Return shipping costs

You are responsible for the costs of returning the product. If you would like to save on these costs, you can bring the product to our store at Wijdstraat 4 during opening hours. Please keep your proof of shipment safe, as you are responsible for the return shipping until we have received the package.

What you get back and when

You will receive the purchase price plus the shipping costs paid with your order (the standard rate). If you only return part of your order, the shipping costs will not be refunded. You will receive your money no later than 14 days after you notify us of your cancellation. We may withhold the refund until we have received the product back or until you have provided proof of shipment. Usually, the money will be in your account within 7 days of us receiving your return. We will refund you using the same payment method you used for the original transaction.

Unpacking and inspection is allowed

You may unpack and inspect the product as you would in a store. If you go further than that, resulting in a decrease in the value of the product (e.g., if it is used, damaged, or missing labels), we may deduct that difference from your refund. Keeping the original packaging is helpful.

Discounted items

Discounted items purchased online can be returned as usual.

Exceptions to the cooling-off period

Products made or customized specifically for you, sealed products that cannot be returned for hygiene reasons if the seal has been broken, and workshops or other activities scheduled for a specific date. A maternity package that you assemble yourself from our existing products can be returned as usual.

Something broken or not right?

You are always entitled to a product that performs as you would expect. If something goes wrong within a year of delivery, we will repair or replace it free of charge. You can read more about this in our return policy.

What if you bought a product in the store and want to return it?

There is no statutory cooling-off period for purchases made and paid for in the store. As a courtesy, we do accept returns. Please bring the product with the price tag still attached and your receipt within 7 days. You will not receive a cash refund, but rather a store credit valid for two years. Discounted items, silk flowers, cushions, and throws cannot be returned. If the product is defective, your statutory warranty remains in effect. Did you pay online and only pick up in the store? Then the cooling-off period mentioned above applies, and you will receive a refund.